AAA Timberline - Testimonials

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“My husband and I can’t thank you enough for your wonderful service. We were impressed when we first met you and felt we were in good hands. All your employees were polite, efficient, and patient. They were always pleasant and willing to answer any questions we had. We would highly recommend your company. Keep up the good work.”

Lee & Rita Z. from Tonawanda

“Your men did an excellent job on my chimney liner. They worked very quickly and efficiently and cleaned up everything before they left. I would be pleased to recommend your company to anyone.”

Anne H. from Tonawanda

“The stove you installed for us looks “radiant” in the Sun Room. We have really enjoyed it these past cold, snow filled nights. Your technicians did an excellent job and we were very pleased with their expertise. They are a definite asset to your company. Please feel free to use our stove as a model.”

Barbara D. from Lancaster

“Thank you all so much for the meticulous and professional job you did repairing our chimney and flues. Your staff was very considerate and we appreciate all your hard work.”
 

Christine P. from Elma

“On Friday October 8, I had a residential carbon monoxide problem. A National Fuel inspector confirmed a CO presence caused by a possible obstruction in the chimney liner and/or vent pipe. Several hours later a furnace technician had disassembled the furnace vent pipe from chimney liner. There was a total blockage of the chimney liner, which was caused by squirrels chewing through the aluminum chimney cap and building nests in the liner. The furnace tech informed me it was my problem, to have the chimney cleaned. Calls to several chimney-cleaning firms proved fruitless. The soonest I could expect help was the following week. I then called AAA Timberline. I stated my problem and shortly received a return call from the office. By Saturday morning, your firm had inspected my situation, discussed my options, recommended materials and quoted me the job cost. At 1:00 PM Saturday October 9, the technicians started the job and finished at 6:30 PM. The job conditions presented several glitches, yet they worked through the problems to ensure a top-notch installation. In spite of their personal Saturday evening commitments, for which they were late, their only concern was the quality completion of the job. As a finishing touch, they cleaned and vacuumed, leaving my basement area cleaner than when they started. My 42-year business career gives me some qualification to judge performance. AAA Timberline demonstrated the highest of performance standards. I strongly recommend AAA Timberline Inc.”

S. W. from Buffalo

“As the holidays approach, I’d like to take the chance to send you this photo of the “finished product” of my fireplace. Perhaps you’d like to add it to your portfolio of satisfied customer, to show to potential customers and to tell them AAA Timberline Inc. has my very highest recommendation! From the first appointment (which you personally came to); to your expert advice and recommendations; to the professionalism of your crew, I have felt confident in my decision to work with your company. You have all gone that “extra mile” to help me make my home a warmer and lovelier place to be. I absolutely love my corner fireplace, and I send you a million “thanks” for making it possible.”

Elizabeth A. from North Tonawanda

“The sales presentation was excellent. You came in person, and examined the chimney while I was here. You not only put your proposal in written form, but also showed me pictures and samples for the work that you were proposing. You also gave me a stack of written references from satisfied customers. Wow! Your estimate was not the cheapest approach to the solution of my chimney problems. It was, I believe, the most comprehensive, and the best approach that was proposed. One of the other companies would not come while I was home. The other came while I was home, but he only believed that he had the solution, he could not guarantee his work. Neither put anything in written form. Producing more than one reference took some time. Your men came on an earlier date than I expected. Sooner was better. They were clean, well mannered, and very professional. We’ve had some heavy rain since the work was done. Everything appears to be fine.”

Russ H. from Buffalo

“Thank you very much for the quick installation of my chimney liner and the repair to the chimney. It looks great and I know it will work well. Your men are very professional and polite, and they really clean up their work area. My cellar was clean, as was the area around the chimney. From the time you gave me an estimate until it was done, your crew kept me informed as to when they were coming and when they would be back to finish the job. Very, very helpful. I was so pleased with the work that I’m thinking about a gas fireplace in the near future. Once again thank you for the great work done.”

Nancy M. from Clarence Center

“I must admit I was apprehensive the day you men came to fix our chimney, as most repairmen we have hired during the years caused us to fix or replace something else not related to the job they were doing because of their “don’t care” attitude and their carelessness. What a pleasant surprise to finally have a company who cares, has competent, reliable, courteous workers! Please tell your technicians that we appreciate their concern while working inside and out. They were so efficient and did a great job. Last but not least, credit must be given to you, as you are a super salesman with an excellent presentation of your products, while explaining in detail what the job will involve. However, most of all you’re honest and reliable – traits that are practically extinct in today’s workplace. It has been a pleasure to have work done by your company and you certainly will come highly recommended by us. Again many thanks to you, AAA Timberline is a SUPER TEAM!!!”

Herb and Ruth W. from Williamsville

“I know this is long overdue but we wanted to thank you for being so helpful to us and for steering us toward the Flame Fireplace insert. It looks great and we have had many compliments. It gives off a good supply of heat and it is nice to be able to enjoy the fire that we didn’t have with the wood-burning stove. We would also like to commend you on your employees. Everyone we dealt with was very friendly, courteous, neat and efficient.”

Paul and Betty O. from Williamsville

“My wife and I contracted with you for repairs to our damaged chimney and to have a gas insert installed into existing fireplace opening. This whole process started as a result of a December snowstorm doing damage to our chimney causing water damage to the ceiling and wall in our parlor. Upon having the flues photographed (per your suggestion), we discovered that the flue tiles were cracked due to a chimney fire that we were unaware of. You were extremely patient with us and explained the procedure to be taken with our insurance company. We must tell you that we have seldom dealt with anyone as professional and knowledgeable as yourself, your office staff and your service technician. After selecting our insert and a couple of options, your technician arrived on our requested date as promised. He was very knowledgeable and professional in completing this installation. What impressed us most was his neatness and complete respect for our property. Not one piece of dirt, packaging material or waste was left behind. He also took the time to explain the operation of the insert and the importance of maintenance on it. We commend you and your staff for this dedication to customer satisfaction and rest assured that AAA Timberline will be recommended to our friends and associates. Maintaining this attitude toward the customer and engaging employees of this caliber, AAA Timberline will enjoy many years of success in its endeavors. Once again, thank you for the beautiful gas insert and the ease with which it was obtained.”

Tom and Mary S. from Depew

“I am writing to compliment your crew who did the work on their efficiency, consideration and professionalism. I was very impressed with Timberline from my first contact with your staff when I made the appointment for an estimate. Everything was completely explained, references were provided and the estimate was exactly what I was charged. Thank you for making this experience a pleasant one and be assured that I will certainly recommend your company to family and friends.”

Nancy R. from Tonawanda

“I can’t believe your men came out to do the repair work on our chimney. It was one of the worst snowstorms we’ve had this winter. Just wanted to say thank you and the job looks great! You were the only contractor to suggest that we shorten the height of the chimney, and we’re so glad because it looks much better. We won’t have to worry about any more problems with it being hit with high winds. You can be sure we will recommend your company to anyone we know who needs chimney work done.”

Dave and Dawn B. from Tonawanda

“Thank you so much for your expert advice regarding my chimney problems which had resulted in water damage to the upstairs of my home, and subsequent installation of the chimney liner system yesterday. The explanation of the problem and what had to be done was explained to me in detail, as well as the work itself. As you know, we had a violent thunder and lightning storm last night, and as promised, no leaks! My upstairs is nice and dry. The two young men who did the initial work on this project were very friendly and efficient. I would highly recommend Timberline to anyone I know who might develop similar chimney problems. Thank you again. It was a pleasure meeting you and dealing with your company.”

Patricia O. from Williamsville

“We can’t thank you enough for helping us to keep the cost down with our chimney repairs. Your workers did an excellent job, and we would gladly recommend your services to anyone we know. It was a pleasure meeting you, and thank you again!!”

Rita C. from Tonawanda

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